An investigation into organisational change: A case study of the Motor Vehicle Accident Fund of Namibia
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Date
2017
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Publisher
University of Namibia
Abstract
The study aimed at investigating organisational change at the Motor Vehicle Accident Fund (Hereafter referred to as the MVAF) which was as a result of a transition, by identifying problems and consequences that hindered the change process. The further studies the impact of organisational change on job satisfaction, analyse effects of change on employees and identify factors that are critical in successfully managing change. Jacobs, van Witteloostuijn and Christe-Zyse (2012, p. 772) notes “that most change initiatives fall short on their goals and produce high opportunity and process costs, which at times outweigh the content benefits of organisational change.”
Firstly, an online questionnaire survey was administered to 36 employees who were in the employment of the Fund when the transition was undertaken, of which only 31 employees responded. Secondly, two executives at the MVAF who were part of the team that spearheaded the change management exercise at the MVAF were involved in this study through structured interviews. The findings revealed that the both the employees and management were key in ensuring that the change management exercise was successfully implemented. Communication was very crucial in ensuring that the employees had a buy in and they understood what the change was all about. The communication of the change exercise and the day to day briefing on the latest happenings helped in ensuring that there was less resistance by the employees which could lead to a negative effect. The study revealed that job satisfaction of employees was not affected by the transition at the MVAF with 77% demonstrating that they were satisfied with their jobs. The study recommends that communication between employees and management continues to bridge the information gap that might arise as a result of change, and to also discuss changes envisaged in the future. Emphasis should be placed on activities that require team work so as to cover all employees including those based at the satellite offices.
Description
A thesis submitted in partial fulfilment of the requirements for the Degree of Master of Business Administration
Keywords
Organisational change