Evaluation of payments on financial service modules (EPFSM): Integrating and enhancing service delivery process in the Namibian public sector select="/dri:document/dri:meta/dri:pageMeta/dri:metadata[@element='title']/node()"/>

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dc.contributor.author Siboleka, Lilian
dc.date.accessioned 2017-07-12T08:51:46Z
dc.date.available 2017-07-12T08:51:46Z
dc.date.issued 2017
dc.identifier.uri http://hdl.handle.net/11070/2016
dc.description A thesis submitted in partial fulfilment of the requirements for the Degree of Master of Business Administration in Finance en_US
dc.description.abstract Since their inception Finance Divisions of the Namibian Public Service (NPS) have been operating on separate payment methods that were not linked under a unified Financial Service Modules (FSM). The isolation of these modules had resulted in lack of information flow within the FSM which was necessary to ensure accuracy and validity of financial information, hence the need for reconciliation process. The study evaluated payments on FSM in the NPS, particularly implementation of integrated financial service module that enhanced service delivery. It was important to review the payment process in order to ensure that the integrated module was step forward and that it actually produced desired results. The study used quantitative research designs. Literature study was also carried out to explain different aspects such as definition of integration, challenges, advantages and disadvantages and identified architectural forms for integration. Data were gathered for evaluation of the FSM through questionnaires from the NPS Finance Departments and Funds Transfer (FT) Division for the Ministry of Finance. An analysis of the quantitative data collected from staff members of the Finance Divisions of all Offices/Ministries/Agencies (O/M/As) were done using the Statistical Package for Social Sciences (SPSS) version 21. The analysis findings indicated that evaluation of payments on FSM was limited to transactions and payments of Public Service. The analysis of findings further indicated that there was a need to integrate the existing payments on FSM and further expanded the flow of information on the payment module. The data analysis findings identified factors that influenced the implementation of integration process within the public service. Factors identified include qualified staff, systems and processes involved in the generation of payments, were some of the most identified challenges by respondents. Besides the study findings, implementation of the integration process was recommended. The integration provided for sharing and flow of information that enhanced service delivery. The study concluded that the integration proposed in the study met the requirements identified and serves as a solution for enhanced service delivery with the public service. en_US
dc.language.iso en en_US
dc.publisher University of Namibia en_US
dc.subject Financial services en_US
dc.subject Service delivery en_US
dc.subject.lcsh Finance, Namibia
dc.subject.lcsh Payment, Namibia
dc.subject.lcsh Financial services industry, Namibia
dc.title Evaluation of payments on financial service modules (EPFSM): Integrating and enhancing service delivery process in the Namibian public sector en_US
dc.type Thesis en_US


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