An investigation into the impact of performance management system on service delivery : A case study of the office of the prime minister, Namibia select="/dri:document/dri:meta/dri:pageMeta/dri:metadata[@element='title']/node()"/>

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dc.contributor.author Lubinda, Richard Lifasi
dc.date.accessioned 2024-02-12T06:30:56Z
dc.date.available 2024-02-12T06:30:56Z
dc.date.issued 2023
dc.identifier.uri http://hdl.handle.net/11070/3769
dc.description A thesis submitted in partial fulfilment of the requirements for the degree of master in business administration management strategy en_US
dc.description.abstract The study aimed to fill a gap in the existing literature by examining the impact of performance management systems on service delivery and employee performance. Utilizing a rigorous quantitative research design, a simple random sample of 198 employees from the Office of the Prime Minister was selected to respond to both printed and online questionnaires. The research objectives were to determine the impact of performance management systems on service delivery, examine the effects of PM systems on employee performance, and determine the relationship between employee performance and service delivery. The results of the study provide compelling evidence for the impact of performance management systems on service delivery and employee performance. The findings indicate that effective performance management systems have a significant impact on service delivery and employee performance, with improved employee performance leading to enhanced service quality delivery. The study also revealed a positive relationship between employee performance and service delivery, suggesting that organizations that invest in performance management systems can expect to see improvements in both employee performance and service delivery outcomes. The study provides a roadmap for organizations on how to design and implement effective performance management systems that can have a positive impact on employee performance and service delivery outcomes. This study will be of great interest to practitioners, policymakers, and academics in the fields of human resource management, service delivery, and performance management. The study's methodology, results, and conclusions will be of significant value to organizations looking to improve their performance management systems and enhance their service delivery outcomes en_US
dc.language.iso en en_US
dc.publisher University of Namibia en_US
dc.subject Service Delivery en_US
dc.subject Performance Management Systems en_US
dc.subject Office of the Prime Minister en_US
dc.subject Namibia en_US
dc.subject Employee Performance en_US
dc.title An investigation into the impact of performance management system on service delivery : A case study of the office of the prime minister, Namibia en_US
dc.type Thesis en_US


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