2026-09-21T16:44:21Zhttps://repository.unam.edu.na/server/oai/requestoai:repository.unam.edu.na:11070/40312025-08-02T22:01:22Zcom_11070_3315com_11070_3305col_11070_2806
Atiku, Sulaiman Olusegun
Pohamba, Sackeus Tuhafeni
2025-07-31T08:35:33Z
2025-07-31T08:35:33Z
2021
http://hdl.handle.net/11070/4031
A research thesis submitted in partial fulfilment of the requirements for the Degree of Master of Business Administration (Public Sector Management)
The purpose of the study was to determine the influence of the performance management system
on employee productivity at Namibia Training Authority (NTA). The specific study objectives
were, firstly to investigate the effects of performance planning on employees' productivity;
secondly to examine the influence of performance appraisal on employees' productivity; thirdly,
to investigate the relationship between performance feedback and employees' productivity; and
fourthly, to examine the influence of performance improvement on employees' productivity. A
descriptive research design, utilising a quantitative approach with regards to the impact of the
performance management system on employee productivity was adopted for this study. The
explanatory variables consisted of performance planning, performance appraisal, performance
feedback and performance improvement and their effects on employee productivity. A sample size
of 220 participants from a target population of 537 members through random sampling was
selected and used. A google form questionnaire was utilised to gather data, and with the aid of
SPSS, results obtained were processed and presented in the form of pie charts, bar graphs and
tables. Under performance planning, the study revealed that the majority of participants (59%)
strongly agreed that the inclusion of staff contributes positively to performance as well as that
planning encourages the commitment and understanding of the set goals and objectives (51% of
the participants agreed). A few participants (20%) were not sure of whether or not long and short term planning was the best for NT A. With regards to performance appraisal, the study established
that performance appraisal influences positively individual performance ( 40.5%), performance
appraisal is valuable to the performance of the organisation (45.9%) and that performance
appraisal makes employees to work harder than expected (38.2%). Results showed that
performance feedback and performance improvement positively impacted hugely on employee
productivity. The regression analysis conducted revealed that all the four independent variables
had a statistically significant impact on employee productivity (p<0.05) and that they caused a
93.6% variation on employee productivity. The study concluded that without proper performance
planning, appraisal, feedback and improvement, chances of high employee productivity were low.
Recommendations made were that performance planning should involve the staff in order to
enhance their understanding of their duties. Performance reviews should also be centred on the
commitl;Ilents of the individual employees to meet the organisational objectives and that
performance feedback should be fair, unbiased and adequate to all employees
en
University of Namibia
Performance management
Employee productivity
Performance feedback/ appraisal
Performance planning
Namibia Training Authority
University of Namibia
Namibia
Investigating the influence of the performance management system on employees' productivity at Namibia Training Authority
Thesisopen.access