2026-09-20T16:40:22Zhttps://repository.unam.edu.na/server/oai/request

oai:repository.unam.edu.na:11070/40542025-08-16T22:01:23Zcom_11070_3315com_11070_3305col_11070_2806

Akpo, Simon Hamwele, Olavi 2025-08-11T10:52:37Z 2025-08-11T10:52:37Z 2017 http://hdl.handle.net/11070/4054 A research thesis submitted in partial fulfilment of the requirements for the Degree of Master of Business Administration The Implementation of ISO 9000 in the public sector is normally seen to be wrought with various obstacles that usually impede the entire process. The objective of this study was to explore the main barriers of ISO 9001:2008 in Namibia Airport Company (NAC). Relevant information had been gathered from literature in developing the survey tool to gather the related data. The findings of this study revealed that factors such as Top management involvement, Human capital (lack of expertise, attitudes of the employees, etc.) affect the effective implementation of ISO 9001:2008 at the NAC. The findings are supported by Chi- Square statistics that establish a positive association between Top management and Human capital with the implementation of ISO 9001:2008 en University of Namibia Implementation of ISO Namibia Airport Company (NAC) Lack of expertise University of Namibia Namibia lack of expertise International Organization for Standard (IOS An investigation into the difficulties affecting the implementation of International Organization for Standard (IOS) 9001:2008 at the Namibia Airports Company (NAC) Thesisopen.access