2026-09-21T16:58:12Zhttps://repository.unam.edu.na/server/oai/requestoai:repository.unam.edu.na:11070/40772025-08-27T07:18:09Zcom_11070_3315com_11070_3305col_11070_2806
Musundire, Austin
Embula, Emilia
2025-08-13T13:53:07Z
2025-08-13T13:53:07Z
2022
http://hdl.handle.net/11070/4077
A thesis submitted in partial fulfilment of the requirements for the Degree of Master of Business Administration (Public Sector Management)
Namibia Customs, now NAMRA has identified the Performance Management
System (PMS) as a vehicle to achieve national goals and objectives. However,
PMS implementation appears ungainly, with little to show. To this end, the
Namibia Revenue Agency in Windhoek should evaluate the influence of
performance management on employee satisfaction. This study's goal is to
determine whether employees and managers comprehend the impact and goals
of the PMS. It also explores and offers solutions to NAMRA's management and
staff. This study employed a quantitative research approach. To further
understand the impact of PMS on employee job satisfaction at NAMRA,
structured questionnaires with Likert-type scale questions were employed to
collect data. The survey sampled 150 workers of the Namibia Revenue Agency
(NAMRA). The population was made up of250 personnel based at Hosea Kutako
NAMRA. 150 people were chosen to participate in the study using simple
random sampling method. The data from the questionnaires was analysed and
summarised using tables, graphs, and charts. This study revealed that the
employees perceive that PMS can improve performance at NAMRA if properly
communicated, and they also show a good understanding of PMS objectives.
However, they feel that the implementation of PMS at NAMRA is ineffectively
communicated and this affects or leads to job dissatisfaction. The Directorate of
Sport has failed and is ineffective, because it is not adapted to the current
available setting and environment of sport. Additionally, the lack of prioritisation
of planned activities makes financial resources, and the application of PMS at
NAMRA and its implementation difficult as it puts a strain on the limited
resources. This finding is reflected by the main challenges of non-participation
of employees in the decision-making processes. This thesis recommends that a
manager-employee relationship should be created to improve the employee manager relationship and communication on clear alignment of implementing the
strategic plan, annual plan and performance agreements. This should be done in
order to create and sustain a performance- orientated culture, which would
enhance employees' commitment and
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dedication towards the achievement of NAMRA objectives and goals as aligned
to the National Development Plan Five (NOP 5)
en
University of Namibia
Performance Management System (PMS)
National goals and objectives
Namibia Revenue Agency
Windhoek
Namibia
University of Namibia
Investigating the impact of performance management system on employee job satisfaction at Namibia Revenue Agency, Windhoek
Thesisopen.access