Kambaru, Emilie K.2014-02-072014-02-072005http://hdl.handle.net/11070/296A research paper submitted in partial fulfillment of the requirements for the degree of master of public policy and administrationThe focus of the study is on the factors motivating nurses at the Katutura State Hospital (KSH) and Windhoek Central Hospital (WCH) because of concerns from the clients and the general public that services provided by nurses have deteriorated. The world of work is a place where human resources must flourish to be productive. A motivated work force can make an organization effective and efficient for increased overall work productivity. Human resources, especially in the field of health care, are the most basic component because it is a service-driven profession. Nurses are at the forefront of this and due to the nature of their work, they require constant intervention measures to be motivated to deliver a service to the communityThe study population were nurses and identified stakeholders. Separate questionnaires, used as data collection tools, revealed that the nurses' motivational levels are low due to the increasing workload, staff shortages and other reasons as stated in Chapter Four. The study concludes that nurses are motivated by both intrinsic and extrinsic factors according to the theory of Herzberg, which formed the basis for the discussions in the study. Overall, the nurses at the KSH and WCH valued the factors of work itself, recognition, responsibility and achievement over all other intrinsic factors more. Interventions for improved motivational levels amongst nurses should take priority through policy actions. With regard to the support programmes available to the nurses' aid in boosting their morale, the study indicates that proper and adequate support programmes should be introduced to alleviate the day to day stressors that nurses are experiencing87 pengNursingNursesThesisF004-199299999999999