Browsing by Author "Ingo, S"

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    Investigating the role of emotional intelligence to mitigate the impact of burnout on employees in the Khomas region, Namibia
    (Namibian Journal for Research, Science and Technology, 2021) Ingo, S; Fernandes, A; Ndove, E; Pieters, Wesley R.
    Employees are faced with constant changes and those with higher emotional intelligence are likely to remain calm and be less affected by these changes. The aim of this study was to investigate whether emotional intelligence has an influence on burnout of employees in the Khomas Region. The Emotional Intelligence Questionnaire (EQQ) was used to measure emotional intelligence and the Maslach Burnout Inventory (MBI) was used to measure burnout. Making use of SPSS, the data was analysed to assess the relationship. The study made use of availability sampling and a total of 191 employees participated in the study. The results showed that a negative correlation exists between emotional intelligence and burnout (r= - ds organisations to host seminars and workshops which can equip their employees with ways on how to cope with stress and challenges, ensuring that the employees workload id reasonable and have regular health check-ups. Using emotional assessment as part of the recruitment process may ensure that the workforce is able to handle stressful work and be resilient despite experiencing difficult working conditions.
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    An investigation of the relationship between job satisfaction, organizational citizenship behaviour and satisfaction with life of employees in Windhoek, Namibia
    (Namibian Journal for Research, Science and Technology, 2020) Ingo, S; Pieters, Wesley R.
    When employees are satisfied with their lives, the satisfaction spill over to their work life and help them to engage in helping behaviour. This study investigated the relationship between job satisfaction, organisation citizenship behaviour and satisfaction with life of employees in the Khomas Region. The sample consisted of n=151 secondary school teachers and n=150 NamPower employees. The questionnaire consisted of the Job Satisfaction Survey (JSS), the Organizational Citizenship Behaviour Checklist (OCB-C) and the Satisfaction with Life (SWL) scale. The findings revealed a negative relationship between job satisfaction and OCB-I (individual). A positive relationship was reported between job satisfaction and OCB-O (organisation). Job satisfaction reported a positive relationship with satisfaction with life. OCB-I and OCB-O reported positive relationships with satisfaction with life. This study recommends the need to focus on enhancing job satisfaction since it will increase satisfaction with life, OCB-I and OCB-O of employees. This can be done by implementing team building to strengthen relationships between supervisors and co-workers. Decision making, rewards, promotion and supervision should be fair and adequate. Possible interventions could focus on the increase of incentives, salaries or benefits, and recognition through employee of the month initiatives. It is further recommended that supervisors receive leadership training to enhance effective leadership at the workplace.