Namibia Business School (NBS)

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Browsing Namibia Business School (NBS) by Subject "Automation technologies"

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    Examining the readiness of the Namibia College of Open Learning in adopting automation technologies for improved service delivery
    (University of Namibia, 2022) Ntinda, Ngeendina S.
    The 4th industrial revolution is upon all industries operating in different sectors of the economy. An organisation aiming to remain competitive by delivering improved service is left with no choice but to embrace the 4th industrial revolution. The highest demand by NAMCOL’s customers for services such as student registration, materials and other services leads to customers spending time in long queues yearning for service delivery. The study examined the readiness of the Namibia College of Open Learning in adopting automation technology for improved service delivery. Automation is one the elements for the 4.0IR together with internet of things, cloud computing, artificial intelligence and cyber physical systems. In order to address the following research objectives: examining NAMCOL’s infrastructure in place for adaptation to the 4.0IR, analysing the employees’ skills towards adaption of 4.0IR at NAMCOL, determining the implementation status of automation at NAMCOL and analysing the challenges experienced by NAMCOL in adopting automation; interviews were conducted. The whole population for the study was sampled using a census method. The responses were analysed using Qualitative Data Analysis software (QDA). The responses revealed mixed views towards the objectives. The study revealed that NAMCOL has started to embrace the automation technology but have to improve its infrastructure. The study further concludes that not all employees are at the same level that is required for automation. Additionally, the implementation of automation is moving at a snail’s pace. Lastly, the study revealed that there are numerous challenges affecting adoption of automation, such as lack of funds, skills gaps and insufficient infrastructure. The study made the following recommendations: that NAMCOL solicits for more funds, establish an e-library, partners with international educational institutions, provides more training to its employees to fill up the skills gap and aligns the strategic plan to fin in with the 4.0IR.