Capacity for public-private sectors to implement e-governance (CP-PSIe): Enhancing information and service delivery in Namibia.
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Date
2014
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Abstract
e-Governance is being used by many governments around the world to improve information and service delivery to their citizens. This is achieved mainly through the use of Information and Communication Technology (ICT) solutions. As a result, the capacity for Public and Private Sectors to implement e-Governance plays a pivotal role in making e-Governance a success. Through the use of qualitative and quantitative research methods, this study took an in-depth look at the current levels of capacity in Namibia. The study found that the lack of available capacity in the country is a critical barrier in many e-Government initiatives in Namibia causing them to move at a very slow pace. Furthermore, it was also found that the majority of the Namibian citizens do not know what e-Governance is and are not aware of any e-Government projects that are already underway. It is evident that the development of capacity in the country would impact positively on e-Government projects and would also reduce Namibia’s dependence on foreign and usually expensive consultants to pilot them. In this vein, the study proposed ways in which the available capacities could be utilised. It further made suggestions on how the missing capacities could be acquired and also suggested how the Public and Private Sectors could collaborate with each other for the efficient delivery of e-Governance in Namibia. Lastly, but not the least, the study concludes by emphasizing that the Namibian Government urgently needs to prioritise the development of e-Government capacity to ensure that e-Governance implementation becomes a success.
Description
A thesis submitted in partial fulfilment of the requirements of Master of Science in Information Technology.
Keywords
Service delivery, e-Governance