An investigation into the effects of reward practices on job satisfaction and employee performance in Namibia Post Office
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Date
2021
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Publisher
University of Namibia
Abstract
The study investigates the effects of reward practices on job satisfaction and employee performance
in the Namibia Post Office (NamPost). More specifically, the study aims to determine whether
employees are motivated and satisfied with current reward practices. The company has failed to
keep up with new Namibia Post Office (NamPost)s and the company also has a high labour turnover. Emphasis is
put on reward systems and types of rewards, Maslow's (Hierarchy of needs), Herzberg's Two
Factor Theory, Vroom's Expectancy theory, Equity Theory, the Goal Setting Theory and Effort
Reward Imbalance. This study was quantitative in nature with the descriptive research design.
Disproportionate stratified sampling was used to draw a sample of 80 respondents for the study in
categories of clerical, Supervisory and Specialist. The quantitative research falls short of
explanations or expressions of respondents and therefore might fail to be conclusive as it might
lack certain information. Sampling method may lead to selection of employees that might fail to
understand the concept as it requires some appreciation of the concept to answer accordingly. A
self-developed questionnaire with structured questions was administered to respondents The study
used SPSS as the analysis software and the descriptive statistics and Pearson's cmTelation analysis,
Chi-square goodness of fit tests and ANOVA were used to analyze the data and test the relationship
between the variables. The findings indicated that reward system contributes to job satisfaction
and employee performance. The study urges the organization to improve on the reward system in
order to improve on its employee job satisfaction and performance
Description
A thesis submitted in partial fulfilment of the requirements for the degree of Master of Business Administration (Management Strategy)
Keywords
Job satisfaction, Employee performance, Namibia Post Office (NamPost), Namibia, University of Namibia, Reward practices