Adoption and utilisation of workplace e-learning practices in selected Namibian public sector organisations
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Date
2025
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University of Namibia
Abstract
Recent times are witnessing a substantial increase in the adoption and utilisation of e learning for education. Furthermore, there is a growing trend of this tool effectively
used to facilitate learning and growth inside public sector organisations globally. In
this particular study the main aim was to explore the acceptance and use of e-learning
practices in a selection of organisations in the public sector of Namibia. The
aforementioned objective was achieved by the acquisition of a comprehensive
understanding of the contextual setting in which the research was conducted, as well
as a thorough analysis of factors that facilitate e-learning. The study adopted an
explanatory sequential mixed method approach comprising of quantitative research
(questionnaires) and qualitative research (interviews). The literature review revealed
gaps, theories and provided guidance on the formulation of the hypotheses and the
development of the instruments. Subsequent to the administration of the questionnaires
the follow up interviews were conducted. The framework of the study was based on
the model; Unified Theory of Acceptance and Use of Technology (UTAUT). The
model is aimed at elucidating adoption and utilisation of e-learning practices,
specifically focusing on their implementation. The sample size of 162 individuals,
consisting of managers and employees, was carefully chosen to ensure representation
across various public sector specialties and professional ranks.
Overall, the findings of the study suggest that individuals employed in the public sector
had positive view on e-learning use. The limited availability of resources directly
contributed to diminished levels of motivation, resulting in unfavourable view towards
the practice. It was found further that the literature review, questionnaires and
interviews converged since there were not much difference obtained; the methods were
rather complementary to one another. The results indicated that e-learning use in
Namibia necessitates a comprehensive and structured model. This study therefore
recommends a model that requires the meticulous development of factors to foster a
culture of e-learning use. It further recommends the development and implementation
of curricula as necessary for adoption and utilisation. The aforementioned
recommendations demand the incorporation of organisational factors within a wider
framework, encompassing guidelines and initiatives formulated by public sector
entities for the collective advantage of the Namibian public sector in its entirety.
The primary recommendation derived from this study is the conversion of Namibia
Institute of Public Administration and Management (NIPAM) into the Namibia Public
Service College, aiming to fulfil the public sector's overall educational needs. Based
on an extensive investigation into the public sector organisations in Namibia and a
thorough study of relevant literature, a proposed model has been established. The
model referred to as the Adoption and Utilisation of Workplace e-learning in the Public
Sector Organisations (AUWEPSO) is being proposed. The model exhibits the capacity
to serve as a framework for the effective adoption and utilisation of workplace e learning practices in organisations within the Namibian public sector and other
institutions with similar contextual characteristics
Description
A dissertation submitted in fulfilment of the requirements for the Degree of Doctor of Philosophy in Education (Adult Education)
Keywords
Adoption and utilisation, E-learning, Public sector organisations, Namibia, University of Namibia, Education