Assessing the effects of social safety nets on poverty in Namibia: Analysis of food expenditure of elderly persons

dc.contributor.authorShimpanda, Frieda
dc.date.accessioned2017-07-18T19:23:31Z
dc.date.available2017-07-18T19:23:31Z
dc.date.issued2016
dc.descriptionA research thesis submitted in partial fulfilment of the requirements for the Degree of Master of Business Administrationen_US
dc.description.abstractThe purpose of this study was to evaluate in-patients and out-patients satisfaction of service delivery: A case study of Katutura Hospital, Windhoek. The main objectives of this research were to: identify the factors that contribute to poor service delivery at the Katutura Hospital, explore the factors affecting provision of service delivery in the public health sector, identify the service quality dimensions used by the Patients to evaluate service delivery and evaluate customer satisfaction levels for services being delivered at the Katutura Hospital. The study used quantitative and qualitative approaches using a survey technique. Questionnaires were administered to 120 employees and 30 patients at Katutura Hospital. Participants were approached to partake in the survey after work. Quantitative data from questionnaires were analyzed using the descriptive statistics with the help of data analysis software - Statistical Package for Social Sciences (SPSS). Qualitative analysis was performed to assess the views and perceptions of the respondents on service delivery by the hospital. The study made use of frequency tables, charts, graphs and pie charts obtained from the analysis using the Statistical Package for the Social Sciences (SPSS. The researcher adopted the stratified random sampling technique to select respondents as the study population was not homogeneous as it consisted of doctors, nurses, management and patients. The respondents were divided into two (2) strata in order to ensure that each was appropriately represented in the survey sample. Stratum 1, comprised the healthcare service providers; and Stratum 2, comprised the service healthcare receivers. Data was collected using questionnaires and the responses were collected and analysed. Data analysis included identifying and comparing existence or absence of factors using the SSPS package. The target population included all professional nurses, doctors, management (overall for Departmental and Unit level) and patients (outpatients and inpatients).Baseline results revealed various factors which affect service delivery at public health sector in Namibia.en_US
dc.identifier.urihttp://hdl.handle.net/11070/2050
dc.language.isoenen_US
dc.publisherUniversity of Namibiaen_US
dc.subject.lcshPoverty alleviation, Namibia
dc.subject.lcshPoverty, Social aspects, Namibia
dc.subject.lcshPoverty, Namibia
dc.titleAssessing the effects of social safety nets on poverty in Namibia: Analysis of food expenditure of elderly personsen_US
dc.typeThesisen_US
Files
Original bundle
Now showing 1 - 1 of 1
Loading...
Thumbnail Image
Name:
shimpanda_2017.pdf
Size:
857.74 KB
Format:
Adobe Portable Document Format
Description:
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.71 KB
Format:
Item-specific license agreed upon to submission
Description: