The role of records centres in the digital environment: A case study of records centres in Windhoek
| dc.contributor.author | Mulokoshi, Selma Nangula | |
| dc.date.accessioned | 2024-05-31T14:02:57Z | |
| dc.date.available | 2024-05-31T14:02:57Z | |
| dc.date.issued | 2024 | |
| dc.description | A thesis submitted in partial fulfilment of the requirements for the degree of master of arts in records and archives management | |
| dc.description.abstract | The study investigated the role of records centres in the digital environment focusing on Windhoek records centres. The study was guided by the records life cycle, records continuum theory and records management standards. The philosophical foundation of this study was the interpretivist paradigm which applied a qualitative approach. The study adopted a multi-case study research design. The target population was 18 respondents, purposively collected from three commercial records centres, which were Document Warehouse, AGS Records Management and Phildou and six in-house records centres in Windhoek, which were University of Namibia, Namibia University of Science and Technology, NamPower, Ministry of Health and Social Services, Namcol and National Archives of Namibia. A census was applied, hence, all nine records centres in Windhoek were intended to take part in the study. However, only eight records centres granted permission for the study to be conducted. The data collection was conducted by means of face-to-face interviews comprising open-ended questions and then analysed using content analysis. The findings of the study indicate that the services offered by the records centres were storage and retrieval services of semi-current records. Furthermore, the study reveals that some of the services had not changed in the digital environment. However, there were new services such as hosting of e-records on the cloud, scanning and using the electronic document management system. The study could not conclusively determine if policies and guidelines were fully integrated into ICTs. The study discovered challenges faced by records centres, such as transitioning in terms of human and financial resource needs, digital obsolescence, and a lack of adequate equipment to meet the digitalisation of records. The study recommends that records centres should train staff members on electronic records management practices and create digital archival repositories | |
| dc.identifier.uri | http://hdl.handle.net/11070/3869 | |
| dc.language.iso | en | |
| dc.publisher | University of Namibia | |
| dc.subject | Records management | |
| dc.subject | Digital environment | |
| dc.subject | Electronic records | |
| dc.subject | Records centre | |
| dc.subject | Records management system | |
| dc.subject | Records life cycle theory | |
| dc.subject | Records continuum theory | |
| dc.subject | Namibia | |
| dc.title | The role of records centres in the digital environment: A case study of records centres in Windhoek | |
| dc.type | Thesis |