Evaluation of digital reference services in academic libraries in Namibia

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dc.contributor.advisor
dc.contributor.authorUutoni, Wilhelm
dc.date.accessioned2014-09-22T06:49:03Z
dc.date.available2014-09-22T06:49:03Z
dc.date.issued2014
dc.descriptionMasters thesis in library and information science, Swedish school of library and information scienceen_US
dc.description.abstractLaunching of digital reference services by academic libraries is on the increase. Libraries are exploring new ways of expanding their services by interacting with users and responding to user inquiries via the Internet, especially students enrolled on the distance mode of studying. The purpose of this study was to evaluate digital reference services at the Polytechnic of Namibia library and the University of Namibia library. Two aspects were evaluated, namely, ‘Resources’ and ‘elements of the general digital reference model’. This study was a summative evaluation study in which semi-structured interviews and observations were used to collect data. The research findings showed that these libraries used the general digital reference model in providing responses to the library users. The study established that the two libraries did not follow the IFLA and RUSA standards of staffing and training of librarians working with digital reference services. The study further found that a lack of ability to fully demonstrate to users how to access various library services was one of the major problems that the librarians experienced.en_US
dc.identifier.urihttp://hdl.handle.net/11070/1274
dc.language.isoenen_US
dc.source.urihttp://bada.hb.se/handle/2320/13843
dc.subjectDigital reference servicesen_US
dc.subjectReference services evaluationen_US
dc.subjectService evaluationen_US
dc.subjectNamibiaen_US
dc.titleEvaluation of digital reference services in academic libraries in Namibiaen_US
dc.typeThesisen_US
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