Investigating the effectiveness of Namibia postal services visa cards on the customer's banking satisfaction
| dc.contributor.author | Horaeb, Fritz | |
| dc.date.accessioned | 2024-02-12T06:33:39Z | |
| dc.date.available | 2024-02-12T06:33:39Z | |
| dc.date.issued | 2022 | |
| dc.description | A thesis submitted in partial fulfilment of the requirements for the degree of master in business administration- Finance | en_US |
| dc.description.abstract | The aim of the research was to "investigate how the customers perceive the effectiveness of NamPost Visa Cards on their banking satisfaction in the Erongo Region." The objectives of this research were (1) to assess the effectiveness of the NamPost Visa Card on customer banking satisfaction in the Erongo Region, (2) to identify the challenges faced by NamPost customers during their banking transactions in the Erongo Region, and (3) to determine the customer service strategies that can be used to improve banking in the Erongo Region. A mixed research methodology was used to collect data from employees and customers of NamPost through a closed-ended questionnaire, which was completed by 388 customers, and an in-depth interview, which was administered to 12 employees of NamPost in the Erongo Region. The study established that e-banking offers a variety of banking services to customers and that the use of Visa Cards provides a banking method for using post-savings books. Furthermore, the study found that carrying Visa cards is safer than carrying cash because funds are available 24 hours a day, seven days a week with Visa cards. More so, the study revealed that Visa cards are convenient to use, and the accounts can be linked to mobile phones for reporting transactions, making it easier to manage transactions. One of the main challenges highlighted was that the customers could suffer considerable losses when the system is offline, or they could suffer data corruption or hardware failure. Furthermore, the study found that a lack of technical knowledge about how to use Visa cards could cause complications for large transactions. Apart from that, the study found that there are several fees associated with using a Visa Card and that if one forgets the Visa Card PIN, they might not have the option to complete the transaction. The study recommended that the service fees on the transactions be reduced and that simple terminology be used with examples iv when setting up a payee. This will enable the customers to not struggle to understand or read the ATM output while they are doing their transactions. More, the study also said that improving online banking security issues would also help people use Visa cards in the Erongo Region more often | en_US |
| dc.identifier.uri | http://hdl.handle.net/11070/3771 | |
| dc.language.iso | en | en_US |
| dc.publisher | University of Namibia | en_US |
| dc.subject | NamPost Visa Cards | en_US |
| dc.subject | Banking satisfaction | en_US |
| dc.subject | Customer satisfaction | en_US |
| dc.title | Investigating the effectiveness of Namibia postal services visa cards on the customer's banking satisfaction | en_US |
| dc.type | Thesis | en_US |