Investigating barriers to revenue collection affecting municipal service delivery: A case study of Katima Mulilo Town Council
Loading...
Date
2023
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
University of Namibia
Abstract
The lack of service delivery by local authorities in Namibia has received considerable
attention in recent years including public expression of dissatisfaction with service
delivery. Local authorities carry out several functions as specified in Section 3(2) of the
Local Authorities Act No. 23 of 1992. The Act states that local authorities are responsible
for the provision, operation and maintenance of most municipal infrastructure and
services. The study sought to investigate barriers to revenue collection affecting municipal
service delivery in order to present findings and recommendations for the benefit of the
Katima Mulilo Town Council and other local authorities in general. The researcher used
a mixed research method approach which used data collection instruments such as
questionnaires and interviews. The study used simple purposive sampling select
customers and KMTC employees based on their position and experience (such as; work
experience for employees and heads of houses responsible for paying monthly bills for
customers) related to the topic under investigation. The collected data were analysed
using Statistical Package for Social Scientists (SPSS-16) to derive relevant descriptive
statistics, specifically frequency tables and Excel program 2016 was also used. The results
obtained from the study highlighted the key factors that were considered to be the causes
of inadequate revenue collection and are not limited to poverty and unemployment,
political interference, and customers’ attitude towards payment of services. The study
recommends that the Namibian Government, through the Ministry of Urban and Rural
Development, must regularly monitor and evaluate the implementation of programs of the
local authorities in Namibia
Description
A thesis submitted in partial fulfilment of the requirements for the degree of master in business administration- Public sector management
Keywords
Local authorities, Namibia, Revenue collection, Katima Mulilo Town Council, Municipal service delivery