An investigation into the difficulties affecting the implementation of International Organization for Standard (IOS) 9001:2008 at the Namibia Airports Company (NAC)
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Date
2017
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
University of Namibia
Abstract
The Implementation of ISO 9000 in the public sector is normally seen to be wrought with various
obstacles that usually impede the entire process. The objective of this study was to explore the
main barriers of ISO 9001:2008 in Namibia Airport Company (NAC). Relevant information had
been gathered from literature in developing the survey tool to gather the related data. The findings
of this study revealed that factors such as Top management involvement, Human capital (lack of
expertise, attitudes of the employees, etc.) affect the effective implementation of ISO 9001:2008
at the NAC. The findings are supported by Chi- Square statistics that establish a positive
association between Top management and Human capital with the implementation of ISO
9001:2008
Description
A research thesis submitted in partial fulfilment of the requirements for the Degree of Master of Business Administration
Keywords
Implementation of ISO, Namibia Airport Company (NAC), Lack of expertise, University of Namibia, Namibia, lack of expertise, International Organization for Standard (IOS