Assessing the effectiveness of the lean service principle: A case study of the management services division, Swaziland
| dc.contributor.advisor | Kabir, H | |
| dc.contributor.author | Sifundza, Sabelo G | |
| dc.date.accessioned | 2025-08-14T12:48:32Z | |
| dc.date.available | 2025-08-14T12:48:32Z | |
| dc.date.issued | 2018 | |
| dc.description | A thesis submitted in partial fulfilment of the requirements for the Degree of Master of Business Administration (Management Strategy) | |
| dc.description.abstract | The Government of Swaziland (GoS) civil service wage bill has continued to rise in recent years, out-pacing the growth of govern 1ent revenue. The persmmel budget is sti ll the largest single recurrent expenditure item in the budget. The underlying problem of high public sector personnel costs continues to be felt in the economy. The wage bill has been increased by 22% since the advent of the economic crisis of 2010, and is at 47% of the national budget and is the fo urth hi ghest in Afri ca at 14% of Gross Domestic Product (GOP) by the year 20 15. This study will enable Cabinet to make the appropriate decision on the mandate and future of the Management Services Division (MSD), as there have been growing calls to disband the division d e to the failure to reduce and/or control the wage bills as that is the core mandate of the division. This study wiJl generate info rmation on the wage bi ll push-factors and the shortcomings of the Le n Service Principle and Just-ln-Time (JTT) Technique in the management and reduction of the GoS civil service wage bill and further indicate the relevance of these principles in the context of the GoS civil Service. The study found that the techniques used were not designed for the specific control of the wage bill, but is methods and system improvement techniques. They are designed for value creation in the delivery of goods or services to the end-user. They are customer centric teclmiques. To this end, the MSD has been applying the wrong methodologies in wage bill control, which has been evident by the continued yearl y increase ofthe wage bill. In essence the division should co nsid r the utilisation of Human Resources Forecasting and Planning (HRFP) Techniques | |
| dc.identifier.uri | http://hdl.handle.net/11070/4084 | |
| dc.language.iso | en | |
| dc.publisher | University of Namibia | |
| dc.subject | Government of Swaziland | |
| dc.subject | Civil service wage bill | |
| dc.subject | Lean service principle | |
| dc.subject | Management services division | |
| dc.subject | Namibia | |
| dc.subject | University of Namibia | |
| dc.title | Assessing the effectiveness of the lean service principle: A case study of the management services division, Swaziland | |
| dc.type | Thesis |