Investigating the impact of employee turnover on the service delivery in the Namibian Police Force
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Date
2021
Authors
Journal Title
Journal ISSN
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Publisher
University of Namibia
Abstract
This study sought to asses~ the impact of employee turnover on service delivery in the
Namibia police force by assessing the level of and reasons for employee turnover in the
Namibian police force; to analyze how employee turnover affects day to day operations
in the police force; to determine the relationship between staff turnover and quality service
delivery. This study adopt~d a quantitative research design and the instruments for data
collection were questionnaires. Purposive and Stratified sampling was used to select the
regions and stations of interest. A sample of226 respondents was drawn from various A Station (substrata) in four different regions using convenience sampling The Statistical
Package for Social Science (SPSS) version 22 was used to analyse data and tables were
used to present the results. A pre-coded closed-ended questionnaire using 5 points Likert
scale was administered to the target population. The study concludes that, employee
turnover is caused by factors at home and work and that turnover causes too much wastage
of resources which is spent on training replacements Furthermore, the study concluded
that employee turnover affects teamwork as the remaining employees get demoralized
after the resignation of some of their colleagues. The study recommends that the top
management ofthe police force should involve employees in the decision-making process.
It further recommends that NAMPOL management should provide benefits that will
attract the best employees to remain in the organization to improve service delivery.
Lastly, the study recommends alignment of employees remuneration with employee job
responsibilities will help in motivating employees to improve their performance and that
NAMPOL should consider remunerating its staff based on their qualifications for those
that are not promoted to feel their qualifications are recognized
Description
A thesis submitted in partial fulfilment of the requirements for the Degree of Master of Business Administration (Management Strategy)
Keywords
Namibia police force, Service delivery, Employee turnover, Namibia, University of Namibia