The impact of service charters on service delivery in Namibia's public sector

Simple item page
dc.contributor.authorTjihambuma, Alfredt T.en_US
dc.date.accessioned2014-02-07T14:08:12Z
dc.date.available2014-02-07T14:08:12Z
dc.date.issued2010en_US
dc.descriptionA thesis submitted in partial fulfilment of the requirements for the Degree of Master of Public Administration to the University of Namibiaen_US
dc.description.abstractAbstract provided by authoren_US
dc.description.abstractThe objective of the study was to examine the extent to which the development of Service Charters has contributed to improving efficient and effective delivery in Namibia's Public Sector: A case of the Ministry of Mines and Energy. The general feeling is that the delivery of services to the public in Namibia is still lagging behind, and it lacks efficiency due to slow policy implementation and lack of follow up actions. The most overarching question that seeks to be answered through this study: was whether the Public Service of Namibia, especially the Ministry of Mines and Energy, is ready and committed to transforming Namibia and to guide the country's progression towards a Vision 2030, especially after the introduction, development and implementation of Service Charters? Combinations of qualitative and quantitative research technique were used in conducting the study. The study was exploratory in nature, as the aim was to ascertain the impact of Service Charter on efficient and effective service delivery in the Ministry of Mines and Energy. The study found that there is a gap, in terms of monitoring and evaluation of the impact of Service Charter implementation. Therefore, the impact of the implementation of service charters on service delivery remains such an intractable challenge. It is therefore, recommended that there is a need to take stock of the service charter implementation programme. This should be done in order to establish what work, what went wrong and map the way forward. In other word as required by NDP3, there is a need to design an integrated monitoring, reporting and evaluation system on service charters' implementation across the Public Service in Namibiaen_US
dc.description.degreeWindhoeken_US
dc.description.degreeNamibiaen_US
dc.description.degreeUniversity of Namibiaen_US
dc.description.degreeMaster of Public Administrationen_US
dc.description.statusdead link :http://wwwisis.unam.na/tjihambuma2010.pdf(java.io.FileNotFoundException:http://wwwisis.unam.na/tjihambuma2010.pdf)en_US
dc.format.extentxi, 91 pen_US
dc.identifier.isisF004-199299999999999en_US
dc.identifier.urihttp://hdl.handle.net/11070/471
dc.language.isoengen_US
dc.masterFileNumber3632en_US
dc.source.urihttp://wwisis.unam.na/theses/abstracts/tjihambuma2010abs.pdfen_US
dc.source.urihttp://wwwisis.unam.na/tjihambuma2010.pdfen_US
dc.subjectMinistry of Mines and Energy chartersen_US
dc.subjectChartersen_US
dc.titleThe impact of service charters on service delivery in Namibia's public sectoren_US
dc.typeThesisen_US
Files
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.71 KB
Format:
Plain Text
Description:
Download
Collections
Masters Degrees (DPMPS)