Investigating the impact of career development on employee performance at the Namibia Airports Company
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Date
2022
Authors
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Journal ISSN
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Publisher
University of Namibia
Abstract
The purpose of the study was to investigate the impact of career development on
employee performance. The study was conducted at the Namibia Airports
Company (NAC) office in Windhoek, with 78 respondents. The study employed
a mixed-methods research approach to validate the findings generated by each
method through evidence produced by the other. The mixed-methods approach
helped the researcher to better understand and interpret the results. Data was
collected using questionnaires and an interview guide. The questionnaire was
administered to employees through email and an online platform, survey
monkey. Interviews were conducted among five executives and five middle
managers who had more experience and information on staff issues. Data
collected was analysed using thematic analysis for the qualitative data with the
help of ATLAS.ti and descriptive statistics as well as factor analysis for the
quantitative data. The results were presented in the form of tables and figures.
Contributing factors to poor employee performance despite the provision of
career development by the company were found to be lack of promotion, either
when opportunities were availed or after completion and obtaining qualifications,
sub-standard leadership skills among supervisors, lack of motivation as well as
unfavourable working environment to some employees, however this was found
to be different to the results obtained for qualitative analysis for middle and
executive management which indicated to have promotion and salary increment
for employees in the company. Qualitative analysis grouped the activities
employed by the company to increase employee performance as motivational
activities, working environment, leadership skills, training and development as
well as promotional activities. The study recommended that training should be
provided to enable employees to gain the necessary skills to perform their roles
better, thereby increasing productivity. That Management and leadership training
should be the organisation's primary focus because it will help employees achieve
optimal career growth.
Description
A thesis submitted in partial fulfilment of the requirements for the Degree of Master of Business Administration (Management Strategy)
Keywords
Career development, Employee performance, Organizational performance