Examining the impact of organisational culture on performance: A case of IntraHealth Namibia
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Date
2023
Authors
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Journal ISSN
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Publisher
University of Namibia
Abstract
IntraHealth Namibia is a non-governmental organisation that works in the health sector
providing technical support to the Ministry of Health and Social Services to lessen the
burden that the Ministry is facing. It relies on donor funding for its operations.
IntraHealth Namibia was established in 2016 and being the youngest player in the
industry, it managed to get funding for its four-projects while its competitors only
managed to secure funding for at least one and at most two each of their projects. This
study sought to establish the role of organisational culture on the success of IntraHealth
Namibia. The study reviewed among others, Hofstede’s cultural dimension framework
where several indices like power distance, individualism, and uncertainty, among
others were discussed. The study adopted a census sampling method where 65
IntraHealth Namibia employees completed structured questionnaires. The
questionnaires were sent to everyone via email since all employees had access to email
services. The study found that IntraHealth Namibia’s organisational culture had an
influence on its performance. The study also found that IntraHealth Namibia had a
combination of people-oriented and goal-oriented culture. Furthermore, the study also
established that IntraHealth Namibia management encourages employee participation
through scheduled regular meetings. The study recommends that IntraHealth
Namibia’s management continues to guide and foster best practices among its
employees to avoid non beneficial practices like corruption. The study further
recommends the establishment of a department that is responsible for implementing
and enforcing the culture at IntraHealth Namibia. The study concludes by
recommending further studies in the role of leadership in organisational performance
Description
A thesis submitted in partial fulfilment of the requirements for the degree of master in business administration management strategy
Keywords
IntraHealth Namibia, Non-governmental organisation, Health sector, Ministry of Health and Social Services, Organisational culture