Masters Degrees (NBS)

Permanent URI for this collection

http://hdl.handle.net/11070/2806

Browse

Browsing Masters Degrees (NBS) by Advisor "Gilika, Mpho"

Now showing 1 - 2 of 2
  • Thumbnail Image
    Item
    An investigation into inventory management sytems' efficiency for production improvement at Navachab Gold Mine
    (University of Namibia, 2022) Kalipi, Taleingenawa E; Gilika, Mpho
    The study focused on the inventory management sy tems' effi ciency fo r production improvement at Navachab Go ld Mine. The study was guided by the fo llowing obj ective ยท to investigate factors that contribute to high non-moving inventory, factor contributing to understock and overstocking and factors contributing to high expiry and ob olete inventory at Navachab Gold Mine.The research used a sequential explanatory mixed methods approach using quantitative and qualitative research methodology. By u e of simple random sampling, 97 respondents from Ore Processing, Engineering, Human Resources Management and Procurement department were selected. The study u ed both closed and open ended questionnaire to collect data. The findings of the study revea led that Navachab Gold Mine orders its stock depending on the demand from end u er and their fo recasting of inventory levels. The fi ndings also showed that Navachab Go ld Mine makes use of the speculative purchasing policy when making order from upplier . Navachab Gold Mine has a strong data center fo r it tock such as receipts, invoice which help in keeping record of all the relevant price o a to carry out a stock va luation. Navachab Gold Mine al o does quarterly stocktaking and inventory tracking. Ba ing on the findings the inventory management ystem at Navachab Go ld Mine is ffective, however a few factor including end user ' demand and foreca ti ng on inventory I el , management styles, procurement staff competency, hinder inventory managem nt activities and hence production at Navachab Go ld Mine. It can therefore be concluded that inventory management systems' effi ciencies are interrelated to production performance of an organization. From the fi ndings, it was evident that proper inventory managem nt y tems could lead to efficiency and effectivene in both production and organizationa l ervice delivery by avoid ing over tocking and under t eking, havi ng the right tock at the right time and in the right quantity, Navachab old Mi ne can improve it in ent r management by fo llowing the recommendation gi en
  • Thumbnail Image
    Item
    An investigation of the relationship between customer orientation and customer satisfaction in the Namibian public sector: A case study of the Business and Intellectual Property Authority (BIPA)
    (University of Namibia, 2020) Ndakeva, Aune Penelopee Ndemumana; Gilika, Mpho
    It is a widely accepted phenomenon that service delivery in the public sector leaves much to be desired. Customer complaints in the in the Namibian Public Sector are common and BIP A is no exception. The main objective of this study was to investigate the existence of a relationship between customer orientation and customer satisfaction at BIP A, and the specific objectives were to investigate the nature of the relationship between customer orientation and customer satisfaction at BIP A, to determine the factors contributing towards customer satisfaction at BIP A, and to suggest approaches for enhancing customer orientation and improving customer satisfaction at BIP A. The study employed a combination of both quantitative and qualitative components in the collection of data. Primary data was obtained from the participants in the study, through questionnaire surveys and interviews. The systematic sampling technique was used to select the sample, and the sample size was computed using Slovin's formula. 91 walk-in clients of BIP A were selected for participation in the study, to whom 81 questionnaires were administered and collected at an agreed time, and 10 clients were selected for interviews. Secondary data was obtained from strategic documents and corporate reports of BIP A. The data was coded and analysed in the form of frequencies and percentages using Statistical Package for the Social Sciences (SPSS V 23.0) and the results were presented in tables and graphs. The study found that there is a positive relationship between customer orientation and customer satisfaction. The study further identified service affordability, staff attitude, external communication and other elements of service quality, as some of the factors contributing towards customer satisfaction at BIP A. The study was limited to the Namibian public sector, cautious generalization of the findings in other sectors and other countries should therefore be considered. The study concluded that, BIP A should invest in customer orientation efforts to ensure customer satisfaction. The key recommendations of the study include espousing customer orientation as a management imperative, conducting market research to inform service orientation, promoting government frameworks to facilitate reforms, establishing a customer contact centre, the automation of processes and the adoption of best practices.