Exploring challenges in implementing performance management systems in the ministry of health and social services in the Kavango East region, Namibia
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Date
2023
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Publisher
University of Namibia
Abstract
The study explores the challenges in implementing performance management systems in
the Ministry of Health and Social Services in the Kavango East Region. Performance
management systems typically include performance appraisal and employee development.
In the context of Namibia, the performance management system was launched and
implemented by the public services following approval by Cabinet in August 2011. The
study aimed to assess the challenges faced in the implementation of a performance
management system in the Ministry of Health and Social Services at the Regional
Directorate of the Kavango East Region. Using a qualitative approach, the study focused
on the employees of the Ministry of Health and Social Services at the Regional Directorate
of Health in the Kavango East Region, representing different levels, namely: the
management and general employees. A total of 18 participants were reached through the
use of interview guides to obtain data. The main findings showed that both general
employees and managers have a good understanding of PMS. However, the
implementation of PMS was rated ineffective due to challenges such as a lack of training
on how to use PMS in the organisation, lack of knowledge and skills, poor design, and
poor involvement of the management in enforcing PMS. However, the results indicated
that there was a relationship between the implementation of PMS and organisational
performance. Findings from respondents in this study also indicated lack of resources and
lack of performance target implementation as other challenges to implementation. The
study recommends that the best way to implement the PMS at the Regional Directorate of
Health in the Kavango East Region is to use a variety of models, most of which only the
management can determine and decide on
Description
A thesis submitted in partial fulfilment of the requirements for the degree of master of business administration management strategy
Keywords
performance management systems, Ministry of health and social services, Kavango East region, Namibia