Exploring challenges in implementing performance management systems in the ministry of health and social services in the Kavango East region, Namibia
| dc.contributor.author | Malowelo, Sophia | |
| dc.date.accessioned | 2024-05-16T06:46:54Z | |
| dc.date.available | 2024-05-16T06:46:54Z | |
| dc.date.issued | 2023 | |
| dc.description | A thesis submitted in partial fulfilment of the requirements for the degree of master of business administration management strategy | |
| dc.description.abstract | The study explores the challenges in implementing performance management systems in the Ministry of Health and Social Services in the Kavango East Region. Performance management systems typically include performance appraisal and employee development. In the context of Namibia, the performance management system was launched and implemented by the public services following approval by Cabinet in August 2011. The study aimed to assess the challenges faced in the implementation of a performance management system in the Ministry of Health and Social Services at the Regional Directorate of the Kavango East Region. Using a qualitative approach, the study focused on the employees of the Ministry of Health and Social Services at the Regional Directorate of Health in the Kavango East Region, representing different levels, namely: the management and general employees. A total of 18 participants were reached through the use of interview guides to obtain data. The main findings showed that both general employees and managers have a good understanding of PMS. However, the implementation of PMS was rated ineffective due to challenges such as a lack of training on how to use PMS in the organisation, lack of knowledge and skills, poor design, and poor involvement of the management in enforcing PMS. However, the results indicated that there was a relationship between the implementation of PMS and organisational performance. Findings from respondents in this study also indicated lack of resources and lack of performance target implementation as other challenges to implementation. The study recommends that the best way to implement the PMS at the Regional Directorate of Health in the Kavango East Region is to use a variety of models, most of which only the management can determine and decide on | |
| dc.identifier.uri | http://hdl.handle.net/11070/3826 | |
| dc.language.iso | en | |
| dc.publisher | University of Namibia | |
| dc.subject | performance management systems | |
| dc.subject | Ministry of health and social services | |
| dc.subject | Kavango East region | |
| dc.subject | Namibia | |
| dc.title | Exploring challenges in implementing performance management systems in the ministry of health and social services in the Kavango East region, Namibia | |
| dc.type | Thesis |