The impact of good governance on service delivery in local authorities: A case of Khomasdal North Constituency
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Date
2023
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Publisher
University of Namibia
Abstract
Good governance in the public sector aims to encourage better service delivery and
improved accountability. The aim of the study was to investigate the impact of good
governance in enhancing the delivery of service within the Khomasdal North
Constituency. The study used a mixed method approach , where questionaires were
distributed to 364 residents of Khomasdal North Constituency who were randomly
selected from a population of 3,693 residents. For the qualitative approach, interviews
were conducted with 15 Khomasdal Regional Council officials and the municipal
authority officials. These were purposively selected. Descriptive statistics were used to
analyse and present quantitative data, while thematic analysis was used to analyse the
qualitative data. Results indicated that corporate governance has an impact on service
delivery. The study also established that corporate governance practices are hindered by
several challenges such as lack of decentralisation of decision-making processes. The
study also noted that Khomasdal North Constituency tries to provide other services, but
there is still need for more to be done for the community. It is recommended that the
Government of the Republic of Namibia ought to provide a conducive environment that
encourages stakeholder involvement in policy implementation in order to promote public
participation in governance and service delivery; the Government of Republic of Namibia
ought to provide adequate financial resources to sub-national levels of government in
order to strengthen their financial capacities. Finally, Regional and Local government
institutions in Namibia must be properly equipped with skilled and competent officials in
areas that are fundamental to governance and service delivery
Description
A thesis submitted in partial fulfilment of the requirements for the degree of master in business administration: Management strategy
Keywords
Corporate governance, Local government, Service delivery, Namibia