The impact of good governance on service delivery in local authorities: A case of Khomasdal North Constituency
| dc.contributor.author | Katjivikua, Mervin J. | |
| dc.date.accessioned | 2024-05-14T15:02:16Z | |
| dc.date.available | 2024-05-14T15:02:16Z | |
| dc.date.issued | 2023 | |
| dc.description | A thesis submitted in partial fulfilment of the requirements for the degree of master in business administration: Management strategy | |
| dc.description.abstract | Good governance in the public sector aims to encourage better service delivery and improved accountability. The aim of the study was to investigate the impact of good governance in enhancing the delivery of service within the Khomasdal North Constituency. The study used a mixed method approach , where questionaires were distributed to 364 residents of Khomasdal North Constituency who were randomly selected from a population of 3,693 residents. For the qualitative approach, interviews were conducted with 15 Khomasdal Regional Council officials and the municipal authority officials. These were purposively selected. Descriptive statistics were used to analyse and present quantitative data, while thematic analysis was used to analyse the qualitative data. Results indicated that corporate governance has an impact on service delivery. The study also established that corporate governance practices are hindered by several challenges such as lack of decentralisation of decision-making processes. The study also noted that Khomasdal North Constituency tries to provide other services, but there is still need for more to be done for the community. It is recommended that the Government of the Republic of Namibia ought to provide a conducive environment that encourages stakeholder involvement in policy implementation in order to promote public participation in governance and service delivery; the Government of Republic of Namibia ought to provide adequate financial resources to sub-national levels of government in order to strengthen their financial capacities. Finally, Regional and Local government institutions in Namibia must be properly equipped with skilled and competent officials in areas that are fundamental to governance and service delivery | |
| dc.identifier.uri | http://hdl.handle.net/11070/3823 | |
| dc.language.iso | en | |
| dc.publisher | University of Namibia | |
| dc.subject | Corporate governance | |
| dc.subject | Local government | |
| dc.subject | Service delivery | |
| dc.subject | Namibia | |
| dc.title | The impact of good governance on service delivery in local authorities: A case of Khomasdal North Constituency | |
| dc.type | Thesis |